For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

 

Q: “When should I contact you about getting a project started?”

A: If you’re thinking about getting something done, we should start planning sooner than later.  When spring arrives we are typically booked solid with spring cleanups and mulch jobs until late May or early June.  The transition to summer typically eases our schedule and allows us to start installation & renovation projects.  Our services then shift completely towards leaf removals and landscape cleanups during the end of October through November.  During the cold winter months is a great time to allow planning of landscape projects as the planning process can take weeks.

 

Q: “Do you provide lawn mowing?”

A: It is not our main service but we do provide lawn mowing.  We typically try to provide lawn mowing only to those clients who use our Spring Cleanup and Mulch services.  This keeps us from taking on too many lawns, allowing us to easily complete our mowing schedule each week.  These services are offered to Hamburg, NY and Orchard Park, NY only.  Lawn maintenance is billed with even monthly payments traditionally on a 7 month cycle (May-Nov).

Q:Why is landscaping so expensive? It’s just grass, mulch, and plants.”

A: In the most basic sense, yes, it is only those things.  The shifting trend of people wanting their weekends back for family time or  typically more fun activities has resulted in more people hiring landscape contractors to maintain their property.  While the tasks of landscaping tend to be simple, a good reputable landscape company must follow the same rules as any other business.  This means labor costs, insurance costs, truck and equipment costs, repair and maintenance costs, CPA and lawyer costs, and the list goes on.  Good landscape companies also spend time and money on training to ensure the best practices are used on your landscape to ensure the best service. These are things the business must pay before the owner can be paid, which typically includes a salary, healthcare, retirement benefits, insurances, and at the end, more taxes.  This is the difference why the kid down the street shows up for $10/hr and an established company with higher job costs.

Q: “Do you snow plow?”

A: No, not at this time.

 

Q: “Where do you get your materials for your landscape jobs?  Plants are so expensive!”

A: We source our plant material from local nurseries to ensure a top quality lasting product.  Our bulk products such as mulch, topsoil, and stone are sourced from the many local vendors who also sell top quality products.  We use these vendors to ensure that you are receiving the best product for your landscape.  We find that at a dedicated nursery they usually have horticulturalists caring for their plant stock.  This usually results in a much healthier plant that will last vs. an inexpensive alternative that is usually much smaller and not as well cared for.  We believe the better product sold at these dedicated nurseries is the right product for your landscape.

Q: Do you have a warranty on your plant installations?

A: We will warranty all properly cared for plant material for the first growing season at 50% of the installed price of the plant.  Meaning from the time it goes into the ground until the end of fall of that year.  If the installed price of a particular plant is $150 then $75 would be required to have the current plant removed and a new one put in it’s place.  You will be supplied a list of your plant material with the replacement warranty cost of each plant.  We prep your new landscape to hopefully avoid any of these issues but there can be factors our of our control as it is a living organism.  Improperly cared for plant material due to under watering, over watering, animal damage, weather damage, physical damage, and disease will not be covered under our warranty.  Will will inform you of how to care for your newly installed landscape to ensure it is health.